• 20 Pine Avenue, Kempton Park, Gauteng, ZA
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PRE-ADMISSIONS

Visiting Hours

We are gradually easing the visitation restrictions from  03 March 2021.
1 Visitor per Patient per visiting time: 10h00 – 11h00 and 15:00 – 16:00

Visitor Survey
Official Communication

Arwyp dedicated family contact line to stay in touch with patients.

We encourage you to contact a patient via their mobile phone where family is not able to visit or alternatively contact the hospital unit to speak to him/her.

In addition, our dedicated family contact line, makes it possible to engage with the matron on call that can facilitate direct communication between the patient and their family and/or obtain information on the patient’s status to provide feedback.

The number for the family contact line is 060 7896 589 and will only operate from 09h00 – 16h00 on a weekday and 08h00 -12h00 on weekends.

We would like to thank you for your understanding, support, and adherence regarding our visitation policy.

Be safe and warm regards.

Arwyp Medical Centre Private Hospital Team

Covid-19 Areas

Regrettably, visitation in areas in which confirmed, or suspected, Covid-19 patients are being cared for remains suspended.

Non Covid-19 Areas

The general criteria for visiting are:

General Wards

One visitor per day for a maximum of 30 minute. Family to decide who is the dedicated visitor.

Paediatric Wards / ICU

One parent with a negative Covid-19 test will be permitted to sleep in with admitted paediatric patient. The other parent will be permitted to visit for 1 hour per day.

Nursery and Neonatal ICU

Parents may visit together once a day. The duration of the visit will be at the discretion of the unit manager not longer than 1 hour.

Adult ICUs

One visitor per visiting time for a maximum of 30 minutes.

10h30 – 11h00 and 15h00 – 15h30

Critically ill patients

Family visitation may be allowed subject to special arrangements with the matron on duty.

Confinement - partner support in theatre/labour ward

Please liaise with the Matron / Maternity Unit Manager

Maternity ward

The husband/partner who have a current negative COVID-19 test can sleep over with the wife until the first day after the baby was born.  There after he must stick to normal visiting hours as for the General wards.   If the father does not have a current negative COVID-19 test, he will not be allowed to sleep over and will only visit as per general wards arrangement

All Visitors are required to:

  • Undergo the symptom screening check at the entrance to the facilities
  • Visitors are obliged to complete a symptom survey that is available on the website. It can be completed prior to the visit. On completion of the symptom survey, a visitor access pass notification will then be sent to your cell phone in order to grant access at the entrance of the hospital.
  • In the event that a visitor is unable to complete the symptom survey prior to the visit, it can be completed at the entrance of the hospital. Visitors to kindly arrive a few minutes earlier to prevent queuing delays.
  • Wear a mask covering their nose and mouth.
  • Sanitise their hands on arrival and where indicated in the facility, before and after visitation.
  • Comply with any other protective measures (such as protective clothing) as may be required in a particular unit and requested by the unit employees.
  • Respect other visitors, patients, doctors and employees by observing appropriate social distancing.
  • Not visit other areas of the hospital but leave immediately after the visit. (Visitation in the coffee shop is allowed subject to the appropriate restrictions.)
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