Privacy Policy

    1. 1. Website terms and conditions of use

      1. This document sets out the terms and conditions (“Terms”) of Arwyp Medical Centre (Pty) Ltd, 20 Pine Avenue, Kempton Park, Kempton Park, registration number 1985/002572/07 (“the Service Provider”) pertaining to the access and use of the information, products, services and functions provided on (“Website”).
      2. Should any person that accesses the Website you (“you” or “user”) disagree with any of the Terms, you must refrain from accessing the Website and/or using our services.
      3. If you are under the age of 18 (Eighteen), you must obtain your parents’ or legal guardians’ advance authorization, permission and consent to be bound by these Terms before purchasing any products or services.
      4. The Service Provider reserves the right, in its sole discretion, to amend and/or replace any of, or the whole of, the Terms. Such amendments shall supersede and replace any previous Terms and shall be made available on the Website. Each time a user accesses the Website and/or uses the services, the user shall be deemed to have consented, by such access and/or use, to the Terms, as amended and/or replaced by the Service Provider from time to time. If you are not satisfied with the amended Terms, you should refrain from using the Website.
      5. We will however give you prior notice where we have collected personal information from you and the purpose for which we collected that information, is affected by the intended amendment.
      6. If there is anything in these Terms that you do not understand then please contact us as soon as possible ­see clause 11 below for contact details. Please note that calls to us are charged at national rates and may be monitored for training, security and quality assurance purposes.

  1. 2. Content of the website

    1. The Service Provider reserves the right to make improvements, to change or to discontinue, without notice, any aspect or feature of the Website and any information or content on the Website.
    2. The Service Provider reserves the right to change and amend the products, prices and rates quoted on the Website from time to time without notice.
    3. The Service Provider may use the services of third parties to provide information on the Website. The Service Provider has no control over this information and makes no representations or warranties of any nature as to its accuracy, appropriateness or correctness. The user agrees that such information is provided “as is” and that the Service Provider and its online partners shall not be liable for any losses or damages that may arise from the user’s reliance on it, howsoever these may arise.
    4. The Service Provider makes no representations or warranties, whether express or implied, as to the accuracy, completeness or reliability of any information, data and/or content on the Website, including without limitation:
      1. the Service Provider does not warrant that the Website or information or downloads shall be error free or that they shall meet any particular criteria of performance or quality. The Service Provider expressly disclaims all implied warranties, including without limitation, warranties of merchantability, fit­ness for a particular purpose, non­infringement, compatibility, security and accuracy;
      2. whilst the Service Provider has taken reasonable measures to ensure the integrity of the Website and its contents, no warranty, whether express or implied, is given that any files, downloads or applications available via this Website are free of viruses, or any other data or code which has the ability to corrupt, damage or affect the operation of the user’s system; and
      3. the Service Provider disclaims any responsibility for the verification of any claims. Information published on the Website may be done so in the format in which the Service Provider receives it and statements from external parties are accepted as fact.

  2. 3. Linked third party websites and third party content

    1. The Service Provider may provide links to third party websites on the Website. These links are provided to the user for convenience purposes only and the Service Provider does not endorse, nor does the inclusion of any link imply the Service Provider’s endorsement of, such websites, their owners, licensees or administrators or such websites’ content or security practices and operations.
    2. While the Service Provider has taken reasonable measures to provide links only to reputable websites or online partners, the Service Provider cannot accept responsibility or liability for the information provided on other websites. Linked websites or pages are not under, nor subject to, the control of the Service Provider. The Service Provider is not responsible for and gives no warranties or makes any representations in respect of the privacy policies or practices of linked or any third party or advertised websites on the Website.
    3. You agree that the Service Provider shall not be held liable, directly or indirectly, in any way for the content, the use or inability to use or access any linked website or any link(s) contained in a linked website, nor for any loss or damage of any sort incurred as a result of any dealings with, or as the result of the presence of such third party linked websites on the Website. Any dealings that you may have with any linked websites, including advertisers, found on the Website, are solely between you and the third party website.

  3. 4. Usage restrictions

    1. The user hereby agrees that it shall not itself, nor through a third party:
      1. copy (other than for backup, archival or disaster recovery purposes), reproduce, translate, adapt, vary, modify, lease, licence, sub­licence, encumber or in any other way deal with any part of the Website for any reason and in any manner, unless it is consistent with the intent and purpose of these Terms;
      2. decompile, disassemble or reverse engineer any portion of the Website;
      3. write and/or develop any derivative of the Website or any other software program based on the Website;
      4. modify or enhance the Website. In the event of a user effecting any modifications or enhancements to the Website in breach of this clause, such modifications and enhancements shall be the property of the Service Provider;
      5. without the Service Provider’s prior written consent, provide, disclose, divulge or make available to or permit the use of or give access to the Website by persons other than the user;
      6. remove any identification, trademark, copyright or other notices from the Website;
      7. Post or transmit, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, ob­scene, sexually explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind; and/or
      8. notwithstanding anything contained to the contrary in these Terms, use the Website for any purpose other than personal, non­commercial and information purposes.

  4. 5. Security

    1. In order to ensure the security and reliable operation of the services to all the Service Provider’s users, the Service Provider hereby reserves the right to take whatever action it may deem necessary to preserve the security, integrity and reliability of its network and back­office applications.
    2. You may not utilise the Website in any manner which may compromise the security of the Service Provider’s networks or tamper with the Website in any manner whatsoever, which shall include without limitation, gaining or attempting to gain unauthorised access to the Website, or delivering or attempting to deliver any unauthorised, damaging or malicious code to the Website, all of which is expressly prohibited. Any person or entity which does so, or attempts to do so, shall be held criminally liable. Further, should the Service Provider suffer any damage or loss, civil damages shall be claimed by the Service Provider against the user.
    3. Any user who commits any of the offences detailed in Chapter 13 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) (specifically sections 85 to 88 (inclusive)) shall, notwithstanding criminal prosecution, be liable for all resulting liability, loss or damages suffered and/or incurred by the Service Provider and its affiliates, agents and/or partners.

  5. 6. Intellectual property rights

    1. For the purpose of this clause, the following words shall have the following meanings ascribed to them:
      1. “Intellectual property rights” means all and any of the rights in and to intellectual property of any nature whatsoever owned and/or controlled directly or under licence by the Service Provider, now or in the future, including without limitation, the Service Provider’s rights, title and interest in and to all technology, source code/s, trade secrets, logos, systems, methods, trademarks, trade names, styles, insignia, designs, patents and copyright, and all similar proprietary rights which may subsist in any part of the world, whether registered or not.
    2. All copyright and other intellectual property rights in all content, trademarks, software, data, material, including logos, databases, text, graphics, icons, hyperlinks, confidential information, designs, agreements, and multimedia works, published on or via the Website (“proprietary material”), are the property of, or are licensed to, the Service Provider and as such are protected from infringement by local and international legislation and treaties.
    3. By submitting reviews, comments and/or any other content (other than your personal information) to the Service Provider for posting on the Website, you automatically grant the Service Provider and its affiliates a non­exclusive, royalty free, perpetual, irrevocable right and licence to use, reproduce, publish, translate, sub­license, copy and distribute such content in whole or in part worldwide, and to incorporate it in other works in any form, media, or technology now known or hereinafter developed, for the full term of any copyright that may exist in such content. Subject to this licence, you retain any and all rights that may exist in such content.
    4. All rights not expressly granted are reserved and no right, title or interest in any proprietary material or information contained in this Website is granted to you.
    5. Except with the Service Provider’s express written permission, no proprietary material from this Website may be copied or retransmitted.
    6. Irrespective of the existence of copyright, the user acknowledges that the Service Provider is the proprietor of all material on the Website (except where a third party is indicated as the proprietor), whether it constitutes confidential information or not, and that the user has no right, title or interest in any such material.
    7. The Service Provider authorises you only to view, copy, temporarily download to a local drive and to print the content of this Website, or any part thereof, provided that such content is used for personal purposes and for information purposes only, and such content is used for non­commercial purposes.

  6. 7. Risk, limitation of liability and indemnity

    1. The user’s use of the Website and the information contained on the Website is entirely at the user’s own risk and the user assumes full responsibility and risk of loss resulting from the use thereof.
    2. The transmission of information via the internet, including without limitation e­mail, is susceptible to monitoring and interception. The user bears all risk of transmitting information in this manner. Under no circumstances shall the Service Provider be liable for any loss, harm, or damage suffered by the user as a result thereof. The Service Provider reserves the right to request independent verification of any information transmitted via e­mail and the user consents to such verification should the Service Provider deem it necessary.
    3. To the extent permissible by law:
      1. Neither the Service Provider, its affiliates, shareholders, agents, consultants or employees shall be liable for any damages whatsoever, including without limitation any direct, indirect, special, incidental, consequential or punitive damages, howsoever arising (whether in an action arising out of contract, statute, delict or otherwise) related to the use of, or the inability to access or use the content of the Website or any functionality thereof, or the information contained on the Website, or of any linked website, even if the Service Provider knows or should reasonably have known or is expressly advised thereof.
      2. The liability of the Service Provider for faulty execution of the website as well as all damages suffered by the user, whether direct or indirect, as a result of the malfunctioning of the website shall be limited to the Service Provider rectifying the malfunction, within a reasonable time and free of charge, provided that the Service Provider is notified immediately of the damage or faulty execution of the Website. This liability shall fall away and be expressly excluded if the user attempts to correct or allows third parties to correct or attempt to correct the Website without the prior written approval of the Service Provider. However, in no event shall the Service Provider be liable to the user for loss of profits or for special, incidental, consequential or punitive losses or damages arising out of or in connection with the website or its use or the delivery, installation, servicing, performance or use of it in combination with other computer software.
      3. You hereby unconditionally and irrevocably indemnify the Service Provider and agree to hold the Service Provider free from all loss, damages, claims and/or costs, of whatsoever nature suffered or incurred by the Service Provider or instituted against the Service Provider as a direct or indirect result of:
        1. your use of the Website;
        2. software, programs and support services supplied by, obtained by or modified by you or any third party without the consent or knowledge of the Service Provider;
        3. your failure to comply with any of the terms or any other requirements which the Service Provider may impose from time to time;
        4. the actions or requirements of any telecommunications authority or a supplier of telecommunications services or software; or
        5. any unavailability of, or interruption in, the service which is beyond the control of the Service Provider.
      4. The Service Provider makes no warranty or representation as to the availability, accuracy or completeness of the content of the Website. You expressly waive and renounce all your rights of whatever nature that you may have against the Service Provider for any Loss suffered by you, as a result of information supplied by the Service Provider being incorrect, incomplete or inaccurate.

  7. 8. The Service Provider privacy and cookie policy

    1. This clause 8 provides details about our Privacy and Cookie Policy, which Policy forms part of these Terms. The Service Provider takes your privacy seriously and is committed to protecting your personal information. We use the personal information that we collect from you in accordance with this Privacy and Cookie Policy.
    2. Personal information when used in this Policy means information that can identify you as an individual or is capable of identifying you. By personal information we do not mean general, statistical, aggregated or anonymized information.
    3. Your use of the Website signifies your consent to us collecting and using your personal information as specified below.
    4. How we collect information about you
      1. The Service Provider may collect and process your personal information by means of: data that the user provides to the Service Provider as part of obtaining the Service Provider’s services (for example, booking pre-admissions, or providing a support email address, or paying through online platforms); information the user provides when reporting a problem with the Website, or the services offered by the Service Provider; surveys the user is requested to complete for research purposes, although the user is not obliged to respond to such requests.
      2. The Service Provider may collect and process the user’s personal information from the information provided to the Service Provider by the user in respect of the services rendered to the user.
      3. You may provide personal information to us when communicating with us; if you enter a competition or participate in a promotion, we will ask for your name, address and e­mail address and any other relevant information about you.
    5. What information we may collect from you
      1. We may collect: your email address; technical or other details about the computer or other device the user uses to access the Website, including the internet and/or network connection (including your IP address, Media Access Control (MAC), operating system, browser type, or hardware); details of the user’s use of the Website including but not limited to: traffic data; the Website resources that the user accesses; the time the user spends on the Website; crash reports and the reasons for interrupted connections.
    6. How we use your information
      1. We may use your information: to ensure that the services offered by the Service Provider are presented in the most effective manner for you and the computer, or other device with which you access the Website; to provide you with information or services that you request from us or which we believe may interest you, if you have consented to being contacted for such purposes; to assist us in the performance of any of our contractual obligations, if any, towards you; to allow you to participate in interactive features of the Website, if you so choose; to notify you about changes to the services offered by the Service Provider; to confirm whether you have requested online admission; to validate you as a patient when using the Service Providers services and calling our help desk, or admissions department; to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks; to prosecute those responsible and to contact you to invite you to form part of our consumer panel or various research groups.
      2. The Service Provider is not liable for the conduct of third parties to whom you choose to provide your personal information.
    7. How long do we keep your information for
      1. The Service Provider may store the user’s personal information on servers outside the Republic of South Africa. The user’s personal information may also be processed by the Service Provider’s authorised agents operating outside of the Republic of South Africa, who work for the Service Provider or one or more of the Service Provider’s suppliers. Such agents may be engaged in, among other things, the performance of our obligations from any contracts entered into with the user and the provision of support services. By submitting your personal data, you agree to this transfer, storage and processing. The Service Provider shall take all reasonable steps necessary to ensure that the user’s personal data is kept secure and confidential in accordance with these Terms and the Privacy Policy.
      2. The time periods for which we keep your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, however, we will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed.
    8. Disclosing your information to third parties
      1. The Service Provider may disclose your personal information to: the Service Provider’s directors, shareholders, and certain of its senior managers; the Service Provider’s subsidiary companies; third parties so that they may analyze aggregate statistics about our sales, customers, traffic patterns and other website information, but such information shall not include any information that could identify you; to third parties in the event that the Service Provider sells its business, or assets, in which case the user’s personal information may be disclosed to the potential buyer of such business or assets; a third party who acquires the Service Provider, in which case the user’s personal information will form part of the asset acquired by such third party; any person to whom the law places an obligation upon the Service Provider to do so; enforce or apply the Terms; protect the Service Provider’s rights and property, or the safety of the Service Provider’s customers or other third parties.
      2. The personal information shall not be used for third party marketing purposes.
    9. When and where do we use cookies
      1. The Website uses cookies (small files which stay on your computer or other device) as this is essential to improve your use of the Website and to allow you to log into certain sections of the Website. The use of cookies also provides enhanced functionality such as the ability to hide announcements. The Service Provider also uses Google Analytics to gather anonymous information about how the Website is used and how visitors use it. If the user does not wish to allow the Website to use cookies, or Google Analytics, the user is responsible for ensuring that the settings of the user’s browser prevents such use.
    10. How can you refuse or opt out of cookies
      1. Most internet browsers are set by default to accept cookies automatically, but the user can usually alter those settings to prevent automatic acceptance and to prompt the user every time a cookie is sent to the user, or to allow the user to choose not to receive cookies at all.
    11. How can you manage your privacy preferences
      1. If the user would like us to stop processing your information for marketing purposes, the user must send an email to that effect to the email address appearing at clause 11

  8. 9. Confidentiality

    1. By subscribing as a user, you agree that you shall hold in the strictest confidence and not disclose to any third party information acquired in connection with any aspect of the products and/or services offered by the Service Provider. You shall notify the Service Provider should you discover any loss or unauthorised disclosure of the information.
    2. Any information or material sent to the Service Provider will be deemed not to be confidential, unless otherwise agreed in writing by the user and the Service Provider.

  9. 10. Breach or cancellation by the Service Provider

    1. The Service Provider is entitled without notice, in addition to any other remedy available to it at law or under these Terms, including obtaining an interdict, to cancel these Terms, limit or deny such user use of the Website and services, or to claim specific performance of any obligation whether or not the due date for performance has arrived, in either event without prejudice to the Service Provider’s right to claim damages, should any user:
      1. breach any of these Terms;
      2. in the sole discretion of the Service Provider, use the Website in an unauthorised manner; or
      3. infringe any statute, regulation, ordinance or law.
    2. Breach of these Terms entitles the Service Provider to take legal action without prior notice to the user and the user agrees to reimburse the costs associated with such legal action to the Service Provider on an attorney and own client scale.

  10. 11. Compliance with section 43(1) of Electronic Communications and Transactions Act of 2002 (“the ECT Act”)

    1. In compliance with section 43(1) of the ECT Act, the following is noted:
      1. Full name: Arwyp Medical Centre (Pty) Ltd
      2. Registration number: 1985/002572/07
      3. Physical address: 20 Pine Avenue, Kempton Park
      4. Fax number: +27 (0)11 922 1222
      5. Telephone number: +27 (0)11 922 1000
      6. Website address:
      7. E­mail address:
      8. Names of office bearers:
      9. Registered at:
        5th Floor
        Customer Support Centre
        18 Central Avenue
        Kempton Park

  11. 12. Compliance with laws

    You shall comply with all applicable laws, statues, ordinances and regulations pertaining to your use of and access to this Website.

  12. 13. Notices

    Except as explicitly stated otherwise, any notices shall be given by email to (in the case of the Service Provider) or to the e­mail address you have provided to the Service Provider (in your case), or such other address that has been specified. Notice shall be deemed given 48 (Forty Eight) hours after an email is sent, unless the sending party is notified that the email address is invalid. Alternatively, the Service Provider may give you notice by registered mail, postage prepaid and return receipt requested, to the address which you have provided to the Service Provider. In such case, notice shall be deemed given 7 (Seven) days after the date of mailing. You acknowledge that all agreements, notices or other communication required to be given in terms of the law or these Terms may be given via electronic means and that such communications shall be “in writing”. Notwithstanding anything to the contrary, a written notice or communication actually received by a party shall be an adequate written notice or communication to it, notwithstanding that it was not sent to or delivered at its chosen address(es) for that purpose.

  13. 14. General clauses

    1. These Terms shall be governed in all respects by the laws of the Republic of South Africa as such laws are applied to agreements entered into and to be performed within South Africa.
    2. This Website is controlled, operated and administered by the Service Provider from its offices within the Republic of South Africa. The Service Provider makes no representation that the content of the Website is appropriate or available for use outside of South Africa. Access to the Website from territories or countries where the content of the Website is illegal is prohibited. Users may not use this Website in violation of South African export laws and regulations. If the user accesses this Website from locations outside of South Africa, that user is responsible for compliance with all local laws.
    3. The Service Provider does not guarantee continuous, uninterrupted or secure access to our services, as operation of our Website may be interfered with as a result of a number of factors which are outside of our control.
    4. If any provision of these Terms is held to be illegal, invalid or unenforceable for any reason, such provision shall be struck out from these Terms and the remaining provisions shall be enforced to the full extent of the law.
    5. The Service Provider’s failure to act with respect to a breach by you or others does not constitute a waiver of our right to act with respect to subsequent or similar breaches.
    6. You shall not be entitled to cede your rights or assign your rights or delegate your obligations in terms of these Terms to any third party without the prior written consent of the Service Provider.
    7. No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein, whether it induced the contract and/or whether it was negligent or not.
    8. The head notes to the paragraphs to these Terms are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate.
    9. Words importing the singular shall include the plural and vice versa, and words importing the masculine gender shall include females and words importing persons shall include partnerships and corporate and unincorporated entities.
    10. These Terms set forth the entire understanding and agreement between the Service Provider and you with respect to the subject matter hereof.
Hi, How Can We Help You?