While in Hospital
We realise that being admitted to hospital can be a stressful and a uncertain time for you or your loved ones. We are committed to making your stay as pleasant and comfortable as possible. This information is therefore designed to provide you with essential information needed to do so.
What patient facilities does Arwyp offer?
All wards are equipped with a television set at each bed. Access is provided to the public broadcast channels (SABC) plus M-Net.
Earphones for the televisions are available from the 24 hour pharmacy.
All general wards have access to bathrooms for communal use by the patients in that ward.
A limited number of private (single-bed) rooms are available, most of which have en suite bathrooms. We will endeavour to accommodate patients requesting a private ward, subject to availability.
Please note that private ward tariffs are normally not covered by medical aid schemes and the difference, which is for your account, must be agreed upon at the time of admission. This account must be settled on admission.
We take great pride in providing our patients with freshly cooked meals based on sound nutritional principles.
An á la carte menu, compiled by a team of dieticians and qualified chefs, is offered to patients on a daily basis. A ‘Chef’s Special’ is offered daily, the details of which are available from the ward hostess.
We cater for all appetites and are able to prepare specific diets, as prescribed by your doctor or dietician. All meals are freshly prepared in the hospital’s kitchen, with the exception of Kosher and Halaal meals, which are supplied by outside caterers. As these meals are delivered to the hospital, it sometimes happens that they arrive later than the scheduled meal times.
On request, a small fruit platter will be served in the interim. Should you be admitted over a weekend or on a Jewish holiday when the external suppliers are not available, frozen kosher meals are available.
What other services are provided by Arwyp?
The fully equipped pharmacy for in- and outpatients is situated on the ground floor.
Toiletries and small gifts can also be purchased here. Business hours are 24/7.
The coffee shop, located on the ground floor near the lifts, is open to all visitors for meals and refreshments at the following times:
- Monday – Thursday: 07:00-22:00
- Friday: 07:00-17:00
- Saturdays/Sundays/Public Holidays: 07:00-17:00
Located in the foyer outside the lifts
This is a non-smoking hospital. Smoking is strictly prohibited in wards and in corridors. Smoking is allowed only in the designated smoking areas. Please ask a staff member to indicate to you where these areas are.
Please note that the final accounts cannot be rendered on discharge before 10:00 or over weekends or public holidays.
Please contact the accounts department for further information.