host posted on February 01, 2009 00:03
February 2009: A help desk has been set up at the hospital. The objectives of the help desk are as follows: To monitor the integrated CCTV system and the fire alarm system, to help to alleviate the pressure on the switchboard and to provide a switchboard service after hours, to assist the public and the employees in transferring their enquires to the appropriate departments, to process maintenance orders, to process complaints and refer them to the relevant manager or departmental head and to contact the necessary managers and all emergency services in the event of a fire, power failure, water shortage etc. The help desk will be a centralized port of entry after hours in order to relieve hospital staff from leaving their posts and duties in order to have maintenance matters addressed. Tests are being run on this project in order to alleviate obstacles and adjust communications for effectiveness.
Arwyp CEO, Otto Wypkema, who is also the CEO of the National Hospital Network (NHN), was quoted in the 27 November 2008 issue of Finweek. Here are extracts from the article: